Once again, early this morning I attended a case whereby this well established company admin manager requested my immediate help. I found a 15min slot empty and he hurriedly came, bringing along an oversize Tesco plastic bag.
No, he did not bring lunch for me. I was hoping for some light snack though. He revealed his ultimate Canon Fax Machine! Claimed that it was working for all these years. I was amazed to have such a well kept (aka ancient) machine revealed on my desk. Basic thermal based fax machine. The machine kept beeping away. Yea, the machine was in pain. Beep beep beep…. gosh, he actually did not notice that the LCD screen showed
[ Error : Out of Paper ]
I wanted to have the last laugh as he admitted that he had not noticed the error on that screen. He drove 15kms here to learn about the out of paper error. He deliberately asked for a roll of thermal paper which shortlived his laughter as to his horror, I told him that I have not seen any thermal paper in my inventory ever since two years ago. Sigh. So much for solution.
My front office girl seemed to be having a good day as she willingly brought her mind to work then. She quoted she could get us the roll of thermal fax from a nearby stationary supplier. We were all smiling again and made coffee where my 15min slot came to end. I had to postpone my due appointment and waited patiently for that ultimate thermal paper!
Another 10min of coffee with fax machine beeping away in the background, my girl finally returned with the thermal paper and some food for herself. Short of blaring at her about taking advantage of the out-of-office session all to herself, I quickly unwrapped and installed. Err… first install failed as I had the wrong side of paper up. Oh yes, the machine came with the auto-cut feature too. Made a copy run, voila! Perfect thermal imaging. Plug in a line and made a fax test, ring, ring, ring…. auto received. All good. Client was happy, my office girl was happy.
As I was driving to another location, these details came to my mind.
Transport + Time : Priceless
Thermal Paper : RM2 + Coffee
Time : Wasted
Pocket expenses for girl to travel : RM10 – she claimed her lunch!
How much did I bill the client?
Lesson learned :
Stop supporting outdated technology that brings extra effort and more downtime and zero-income
With all that time spent, I could have provided him an email solution
- for him and his colleagues, configure his smartphone and sync with his laptop.
Well, it is just me…
Note : Already bought a dozen of thermal fax roll to accommodate ’emergency’ cases – ha!
So much for current technology!